Refund policy

30-Day Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a standard return, the item must be unworn, unused, in the same condition in which it was received, with its tags and original packaging. Proof of purchase is also required.

To request a return, email info@liaatelier.com. If your return is accepted, we will send instructions and a return shipping label. Items sent back without prior approval will not be accepted.

A $10.99 return shipping fee applies to standard returns and will be deducted from the refund amount.

Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it arrives. If an item is damaged, defective, or incorrect, take clear photos of the item and its packaging and contact Lia Atelier immediately at info@liaatelier.com. Include your order number so our team can review the issue and provide the next steps.

Exceptions and Non-Returnable Items

Sale items, engraved or personalized products, and gift cards are not eligible for change-of-mind returns. This does not affect support for an item that arrives damaged, defective, or incorrect.

Exchanges

The fastest way to receive a different item is to return the original item after the return is approved, then place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact info@liaatelier.com.