Refund policy

United States: 14-Day Returns

For orders delivered to the United States, you may request a change-of-mind return within 14 days after receiving your item.

Items must be unworn, unused, with their tags and original packaging. Proof of purchase is required.

Email info@liaatelier.com to request a return. If approved, we will provide instructions and a prepaid return label. Please send your return within 14 days of receiving these instructions.

A US$10.99 return shipping fee per label used will be deducted from your refund.

International Returns

Outside the United States, we do not offer voluntary change-of-mind returns or exchanges. This does not affect mandatory cancellation, return or refund rights under applicable law. Our designated return location is in the United States.

Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it arrives. If an item is damaged, defective, incorrect or not as described, contact info@liaatelier.com with your order number and, where reasonably available, clear photos of the item and packaging.

We will review the issue and provide the remedy required by law, covering necessary return postage where required. The US$10.99 fee does not apply, and statutory rights are not limited to the 14-day voluntary return period.

Exceptions and Non-Returnable Items

Sale items, engraved or personalized products, and gift cards are not eligible for voluntary change-of-mind returns. These exclusions do not affect statutory cancellation rights or remedies for damaged, defective, incorrect or misdescribed items.

Exchanges

We do not offer direct change-of-mind exchanges. Where a return is available, you may return the eligible item and place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or card provider may need additional time to post the refund.

Refunds are based on the amount actually paid after discounts. Original shipping charges are non-refundable for voluntary change-of-mind returns, except where required by law.

If more than 15 business days have passed since your refund was approved, contact info@liaatelier.com.